Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at aurochsandangelsofficial.in@gmail.com.

Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Return Address:


Villa No. 1 Thasami Sumeru Apartment Thottarayan Kovil Street Kovaipudur – 641042 Tamil Nadu, India

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you have questions about a specific item, please contact us before placing your order.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is approved, you can place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason. Returned items must be unused, with tags, and in their original packaging, along with proof of purchase.

Cancellations

Orders can be cancelled only before they are shipped. Once an order has been shipped, cancellation will not be possible.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, your refund will be processed to the original method of payment used at checkout within 7–10 business days. Please note that banks or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at aurochsandangelsofficial.in@gmail.com.